6 Ways to Make Sure Your Customers Are Happy

photo-1464931934478-a9eaa2445d9a

1. First and most importantly, never (and I mean never) leave your customers hanging.

It can be really frustrating waiting for an answer, especially when the question has been asked via a Live Help Chat. In order to provide quick and accurate responses, it is essential to clarify your visitors’ question/request by interacting with them before going off to look for an answer and leaving them waiting.

2. Team Work

Collaboration between team members can be crucial in providing customer satisfaction. In our own experience, customers are always delighted when few members of our team answer their questions/requests. This is especially important for attracting new customers, who might have questions on different topics in addition to existing ones. This is one of the reasons why we developed Slaask in such a way to emphasize better teamwork.

3. Commitment

In a world where loyalty and commitment are dropping more and more every day, engagement has a higher value than ever. It’s common knowledge that to resolve an issue, we first need to commit ourselves to it. By doing this, we can resolve and respond to our customers’ issues in a timely manner. This in turn keeps customer satisfaction up, which then drives customers loyalty, and ultimately makes both sides happier.

4. Sharing is caring

Sharing information between team members is also essential for improving your service and providing better customer satisfaction. This is because your teammates are the ones facing the customers most often, and exchanging with them on a daily basis could stir up new ideas for service improvements.

5. First impressions

“A stunning first impression was not the same thing as love at first sight. But surely it was an invitation to consider the matter.” – Lois McMaster Bujold

To make a great first impression is not an easy task — we must stay positive, focused, and precise at all times. After all, we never get a second chance to make a first impression.

6. Unique approach

Every human being is unique. Knowing this, a unique approach to every customer and customer request is necessary to impart to your customers the feeling of having a special place within your company. This makes them feel special (and we all love to be special). We show how special someone is by listening to them and to their requests, extending to them our full attention, courtesy, patience, commitment, etc.