With Slaask, the ‘invisible app’ fully integrated into Slack, you can answer your leads and customers faster than with any other communication tool. Here are three features that make it possible:

Automatic chat dispatching

To make sure the inquiries are correctly routed to the appropriate team members, you can enable a unique feature that has been designed and implemented by Slaask called the “automatic chat dispatching” (also known as “automatic chat routing”).
This feature has been designed to allow your team administrator(s) to create groups of team members (e.g. your sales, tech, or product teams).
This way, you can choose which team members on your team will be notified when you receive a new inquiry through your website. You can even add the same members to multiple groups. This allows you to respond faster and provides more qualitative answers.
On the other end, your visitors can choose which topic (sales, tech, or product) they want to talk about before launching the conversation; so, when the conversation starts, you both know the subject exactly. This feature is a huge time saver. Learn more here!

Concurrent chats

In order to address your customers’ very large messaging needs, Slaask has created, designed, and fine-tuned one of the most advanced and agile customer messaging routing systems ever developed.
You can define the maximum number of conversations that each team member is allowed to have, in parallel to your leads and customers. If a team member has reached their concurrent chat limit, the new incoming conversations will be assigned to the other team members. This feature makes the routing process easier and faster. This also allows the agents to answer the leads and customers as fast as possible. Learn more here!

Slaask Bot

Using the Slaask technology stack, you can define a public bot for your company and have it help you filter conversations that require live human assistance from those that can be handled without a human.
Bots offer enormous potential to your team members by giving them more time to focus on the important tasks instead of re-answering the frequently asked questions, and by giving your leads and customers a qualitative and fast experience through the conversations. Learn more here!

 

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