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Increase customer retention with trigger emails
Did you know it’s approximately 50% easier to sell to existing customers than to convert new prospects? Your existing customer base could be the answer. That said, bringing customers back to your store following an expensive July sales period is quite a challenge. The solution: personalized emails “We miss you” emails – “We miss you” emails are a really […]
5 Ways to Improve Customer Happiness Through Technology
You would easily think that companies don’t have to be told that providing satisfactory customer service should be a priority. Yet, companies don’t always invest the time or money that should be invested in their customer service departments, which is, many a times, a big mistake. Indeed, some studies reveal that “78% of consumers have […]
Why does each team member have to do customer support?
Increase your company image By contacting your support, your client hopes to be given a live solution and not just to know that his request has been taken into account and will be resolved as soon as possible, he will feel like to waste his time. Is there anything better for one of your lead […]