To build customer loyalty, you must win customers’ trust as they naturally fear dealing with people they don’t know. That’s why they first research your business and also ask various questions about your products/services, in order to become familiar with it.

As a matter of fact, your customer’s interest stage gives you the golden opportunity of establishing a unique customer retention strategy that assists in building their long-term trust. Here’s how to build customer trust with live response:

Offer Timely Responses

Customers are always online looking for answers to various questions before moving from interest stage to purchase stage. Delivering effective and timely answers plays a big role in building trust with customers. It’s not only about quick responses, but also how the response answers your customer’s questions exactly, unlike generalized responses.

Wondering how you can do this? Personalize your responses to each visitor after checking their search history on your website. More so, with a multilingual customer service platform, you can respond to them in their own language. Overcoming language barriers and getting personal with your customers will make you feel closer than ever to them and it will definitely build a strong foundation for trust to thrive.

Acknowledge Customer Feedback

Collecting feedback from your customers is a great step, but to win their trust, you must solve the issues presented. Here’s why: when you respond to negative feedback, it shows your customers that you care about them and are concerned about improving their experience with your business.

Remember, customers are also influenced by their peers and often consult them about their opinions on your business. So, when you leverage customer experience and solve their issues promptly, you win their long-term trust and a long-term referral source.

Look at this:
According to Accenture, 55% of loyal customers refer your business to their family and friends and 12% defend your business publicly.

Best of all, use your chat history as a reference for every issue raised by the customers and with this, you can create a database for all feedback to be handled.

Be accessible 24/7

Customers want to be assured of your help whenever they need it, to develop trust in your business. The great news is that this can be achieved with a live response customer retention strategy. Wondering how? With a live messaging software, you can use automated bots to handle your customers when the live agent is away.

You can also hire an international customer support team because time zones vary around the world and while some are off, others are active handling customer issues.

Provide Consistent Customer Service

Consistent customer service builds trust with customers because it deepens their relationship with your business. With daily customer service, you receive more customer feedback which helps in gauging and improving your daily performance. You have to address customer complaints directly. This develops a reputation for your business’s honesty and assures the customers that the mistake won’t be repeated.

Look at this: According to The Sales Force, 75% of today’s customers expect you to provide consistent customer service every time they engage.

Hitting the Jackpot

Customer retention is essential for your business’s growth as it’s a sign of more sales and satisfactory service. However, you must, by all means, build trust with customers so as to foster these long-term relationships. Guess what? With the right live response software, and following the tips above, you can quickly build customer trust.

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