Analyze your team’s performance

We know that you care about your team’s performance and want to take the necessary measures to continuously improve the quality of your customer service.

Well, this feature was designed just for you!

You can see with how many unique people your team communicated with on a rolling 7, 14, 30, or 90-day period; You can learn more about your team’s average first response time; You can also see how your communications spread out over a world map, over the days, and over the hours in a day!