When a lead/customer starts a conversation via your company’s Twitter Direct Message box or through Tweets, a channel is created on your Slack with all his/her basic info, including website, bio, followers, number of tweets and name.
When answering to a Tweet from Slack, your answer will be posted back live on Twitter as a Tweet.
When answering to a Direct Message from Twitter through Slack, your answer will be posted back live on Twitter as a Direct Message.
On the lead/customer end, the messages will look the same than if they were directly posted from Twitter.
You can reply live from Slack, but the amazing thing we implemented at Slaask is the fact that you can also ‘like’ and ‘retweet’ directly from Slack!