What Is Automatic Chat Dispatching?
Automatic Chat Dispatching allows you to create groups of team members to make sure inquiries are correctly routed to the appropriate team members (e.g., your sales, tech, or product teams). This way, you can choose which team members on your team will be notified when you receive a new inquiry through your website. On the other end, your visitors can choose which topic (sales, tech, product, etc.) they want to talk about before launching the conversation. Here’s how it works: