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Posts in "Instant Communication"

5 Tricks to Boost Customer Service Speed

Previously, businesses thrived on good customer service. In fact, it is one of the benchmarks for building a successful business. Competition is getting intense and ‘good’ alone cannot guarantee success. Every business is going the extra mile – with speed. This point is backed by a survey that shows speed ranks higher than every other […]

Instant Communication

6 years ago

Unleash the Power of Live Response: Take Charge of Your Competition

Live response is the new frontier in customer service. Thanks to the internet, businesses are now empowered to deliver immediate customer service, in real-time, and round the clock. This new shift in customer service is due, in large part, to most consumers preferring live chat to other options (Email, SMS, and physical agents) in customer […]

Blog

6 years ago

Chat Routing and Filtering Tips for More Efficiency and Productivity

Having a dedicated team of customer service agents to man your live chat is a big plus to any company. However, everything can get lost in translation or overlooked as your team and the customers you deal with get bigger. At this point, filtering and routing your chats to the appropriate people will not only […]

Blog

6 years ago

Customer Feedback: The Right Questions to Ask to Improve Customer Experience

Excellent customer service thrives on feedback. Without it, you’ll never know what you’re doing wrong or right. Therefore, it is vital to check customer feedback on a regular basis. But how do you do that? You can get customer feedback from various places these days. You can get it from social media, Google Reviews, Yelp, […]

And If Live Chat Didn’t Exist? 10 Situations You Don’t Want to Find Yourself In

SaaStock, a 2-day event in Dublin

Slaask is now a member of the American Chamber of Commerce’s (AmCham) NextGen program.

The Pros and Cons of Live Customer Chat

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Posts in "Instant Communication"

5 Tricks to Boost Customer Service Speed

Unleash the Power of Live Response: Take Charge of Your Competition

Chat Routing and Filtering Tips for More Efficiency and Productivity

Customer Feedback: The Right Questions to Ask to Improve Customer Experience

Must reads

And If Live Chat Didn’t Exist? 10 Situations You Don’t Want to Find Yourself In

SaaStock, a 2-day event in Dublin

Slaask is now a member of the American Chamber of Commerce’s (AmCham) NextGen program.

The Pros and Cons of Live Customer Chat