5 Tricks to Boost Customer Service Speed
Previously, businesses thrived on good customer service. In fact, it is one of the benchmarks for building a successful business.
Competition is getting intense and ‘good’ alone cannot guarantee success. Every business is going the extra mile – with speed. This point is backed by a survey that shows speed ranks higher than every other aspect of customer service.
Look at this:
Havard Business Review highlighted that out of the 2,241 U.S. companies surveyed, 37% responded to customer queries within an hour. The average response time was 42 hours. However, a whopping 23% never replied.
Make Simple Promises and Overdeliver
The key trick is to know your capabilities and ensure you never shoot yourself. Many businesses are quick to make promises to attract and keep customers. But then what happens when your promise doesn’t match their expectations? As a business owner, your priority should be to quickly resolve customer problems, not to make baseless promises.
Ensure You Provide Omnichannel Communication
Look at this:
a study by Forrester highlights that 69% of U.S. customers prefer to transact with businesses that offer customer service across multiple channels.
You need to get your business off the ‘email me here’ or ‘fill the form below’ as your only type of communication. You need to start offering multi-channel customer communication. Your business should allow customers to switch between different channels and still get the best customer service. To make it easy, you should get a CRM tool like Slaask, the customer service app for all Slack users. Slaask allows you to integrate all your means of communication in one place.
Ask for Reviews/Feedback
When you interact with a customer, ask for a review or feedback. Why? A happy customer can bring you up to 9 referrals while an unhappy will tell up to 16 other people.
Look at this:
Smart Customer Service in a recent study highlights that U.S. Businesses lose $41 billion annually due to poor customer service. But that’s not all. It also highlights that 53% of customers make a switch due to lack of appreciation from a business.
How does this affect your business? A simple open-ended survey or feedback that allows the customers to tell you how they feel will go a long way in keeping 53% of your customers.
24/7 Customer Service
Your business might have opening and closing hours but the internet doesn’t close – and that brings us to Slaask. In business, if you snooze, you lose. You can’t afford to keep losing customers due to closing hours. Slaask offers your business the opportunity to answer vital questions about your business whether you are asleep or awake. If canned messages are properly fixed, you can offer your customers the feeling of conversing with a live operator at any time.
Personalize the Customer Experience Using Slaask
You should learn to treat your customers as individuals and not as statistics. Slaask allows for easy integration across channels. With Slaask, you can easily integrate and access your Twitter, Facebook, email and website all in one place. Slaask is the best trick for boosting your customer service speed.
You Snooze, You Lose.
Boosting your customer service speed sure has its reward. Every business owner is striving to be the best. You can’t afford to snooze. Take up the challenge, integrate all your channels of communication on Slaask and start reaping the benefits of good customer service speed in no time.