Platform

Slaask:

Slaask brings all your team (and client!) communication together in one place. In other words, Slaask enables you to chat with your leads and customers in real time and directly from Slack. Whether you go with internal communication or external communication (with your leads and customers) your team will be able to do both from the same platform.

 

Olark:

In addition to Slack, which you use to communicate with your team, you must also use Olark’s own platform to chat with your leads and customers.

What Slaask has that Olark doesn’t

• Have more choices of auto-messages to engage with your leads and customers. (Understanding the 5 types of triggers)
• Get more analytics about your leads/customers’ and team’s performance. (Using Slaask Analytics)
• Reply to leads and customers anytime via a chatbot. (Setting up a chatbot for my company)
• See in real-time where your leads and customers are navigating through your website. (Including your lead/customer’s path (URL) throughout the conversation)
• Customize the sound notification that your leads and customers will hear when they receive a message via Slaask while not actively browsing that tab. (Uploading an MP3. Activated as a notification sound on your lead’s/customer’s end)
• Detect your team member’s presence to manage your live chat status with no extra action required. (Using the live chat mode and delayed chat mode)
• Initiate a screenshot to better understand your leads’ and customers’ situation. (Taking a screenshot)
• Initiate a video chat session with your leads and customers. (Using Video Chat and Screensharing with my leads and customers)
• Initiate a screen sharing session to provide a demo for your leads and customers. (Using Video Chat and Screensharing with my leads and customers)
• Hide internal chat with teammates from your leads/customers during a conversation. (Hiding internal chat from your leads/customers)
• Measure your customer satisfaction by using 3 types of surveys. (Using surveys)
• Redirect your visitors to any website by using a simple command “!push URL”. (Using Slaask commands)
• Integrate with 50+ applications to maximize your customer support capabilities. (Integrating Slaask)
• Auto-clean all the channels opened up by your leads’ and customers’ interactions with the widget. (Closing/Archiving Slaask channels)
• Connect your leads and customers to the appropriate team member.(Automatically connecting your external requests to appropriate team members)
• Inject lead and customer attributes into your messages. (Inserting dynamic customer data into messages)
• Enable your live chat to open from anywhere. (Opening Slaask from an item/button)
• Select your favorite chat background. (Customizing your favorite chat background)
• Display your role during the conversation. (Displaying your role in the live chat)
• Making your live chat emotional with GIFs. (Making your live chat emotional with GIFs)
• Select docked or undocked web browser live-chat. (Understanding docked and undocked web browser live chat)
• Chat with your leads and customers when they are on your Facebook page. (Chatting with your customers on Facebook)
• Chat with your leads and customers when they are on your Twitter account. (Chatting with your customers on Twitter)
• Continue the conversation with your leads and customers even after they leave the chat. (Live-conversation continuity via email)

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