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Differentiating Slaask versus Crisp

How conversation routing works between the two:


Slaask unifies customer communication from Facebook, Twitter, live-chats, e-mails, text messages, mobile apps, and more into Slack! When one of your leads/customers sends a message for the very first time using your Slaask widget on your website, Slaask opens a new Slack channel for you and invites you (and/or some of your collaborators, depending on configuration) to join this new channel.



First, you need to install Slack integration in the Crisp platform to receive messages from your Slack. Crisp adds a channel in Slack where all conversations are included. You have to find the new conversation in the channel and click on it in order to open another Slack channel to chat with your leads and customers.

What Slaask has that Crisp doesn’t

To learn more about Slaask features, click here.

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