Comparison of how conversations are routed:

Slaask: When one of your leads/customers sends a message for the very first time using your Slaask widget on your website, Slaask opens a new Slack channel for you and invites you (and/or some of your collaborators, depending on configuration) to join this new channel.

Smallchat:

Smallchat adds a channel in Slack where all conversations are included. You have to find the new conversation in the channel and click on it in order to open a thread to chat with your leads and customers.

What we have that Smallchat doesn’t:

• Have more choices of auto-messages to engage with your leads and customers. (Understanding the 6 types of triggers)
• Get more analytics about your leads/customers’ and team’s performance. (Integrating Google Analytics)
• Reply to your leads and customers anytime via a chatbot. (Setting up a chatbot for my company)
• See in real-time where your leads and customers are navigating through your website. (Including your lead/customer’s path (URL) throughout the conversation)
• Adjust your live chat’s language setting automatically to the language setting of your visitor’s web browser. (Adapting live chat to your multilingual website)
• Save the chat history on the leads’ and customers’ side. (Returning leads/customers)
• Review the conversation history on your Slaask account without a time limit. (Reviewing all conversations from your Slaask account)
• Detect your team member’s presence to manage your live chat status with no extra action required. (Using the live chat mode and delayed chat mode)
• Initiate a screenshot to better understand your leads’ and customers’ situation. (Taking a screenshot)
• Hide internal chat with teammates from your leads/customers during a conversation. (Hiding internal chat from your leads/customers)
• Measure your customer satisfaction by using surveys. (Using surveys)
• Customizing your widget location on your website. (How easy is it to customize my Slaask widget?)
• Integrate with 50+ applications to maximize your customer support capabilities.
• Identify your leads’ and customers’ information, such as your lead’s current page, language, local time, browser, total page views, e-mail, name, team, team plan, conversation count for the month, company name, avatar, etc.
• Decide who can use Slaask in your team. (Understanding active team member)
• Auto-clean all the channels opened up by your leads’ and customers’ interactions with the widget. (Closing/Archiving Slaask channels)
• Inject canned responses to answer frequent questions from your leads and customers. (Using canned responses on Slack)
• Share files (images, videos, text files) to your leads and customers or receive files from them. (Sharing files with your leads and customers)
• Get to know your leads by pushing pre-chat questions. (Using the pre-chat feature)
• Connect your leads and customers to the appropriate team member.(Automatically connecting your external requests to appropriate team members)
• Inject lead and customer attributes into your messages. (Inserting dynamic customer data into messages)
• Enable your live chat to open from anywhere. (Opening Slaask from an item/button)
• Select your favorite chat background. (Customizing your favorite chat background)
• Export chat transcripts to your leads and customers. (Exporting chat transcripts to your leads and customers.)
• Display your role during the conversation. (Displaying your role in the live chat)
• Making your live chat emotional with GIFs. (Making your live chat emotional with GIFs)
• Select docked or undocked web browser live-chat. (Understanding docked and undocked web browser live chat)
• Define a maximum number of conversations that each team member is allowed to have parallel to your leads and customers. (Defining a maximum number of “concurrent chats” for each team member)
• Chat with your leads and customers when they are on your Facebook page. (Chatting with your customers on Facebook)
• Chat with your leads and customers when they are on your Twitter account. (Chatting with your customers on Twitter)
• Continue the conversation with your leads and customers even after they leave the chat. (Live-conversation continuity via email)

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