We’ve gathered your feedback and we’ve worked hard to summarize it and build a brand new Analytics page. Making this page understandable, customizable, and simple to use were our main goals. We hope you’ll like it!

Simpler

Helping you save time was what we wanted most. That’s why we removed all elements that could interfere with your understanding of the data. Discover all you need to know in one single page!

Pre-defined views

By default, we provide you with three pre-defined views that are, for us, the most important data to give you an idea of the efficiency of your customer support team in order to help you improve it.

Your team’s conversations

It’s essential to answer as many conversations as possible with your visitors and customers. That’s why the first view shows you the number of conversations that you already had, the number of conversations that your team has completed, and the average response time for each of them.

Your bot’s conversations

Thanks to Slaask, when your team is unavailable, your bot can be of great help to support your leads and customers! You can get an overview of your bot’s efficiency thanks to the number of questions it receives, the number of answers it gives, and its success rate! All this information will help your team improve your company knowledge base.

KPIs

When your team closes a conversation, they can define it as “resolved” or “unresolved” then Slaask collects this information to define several KPIs, such as:

• resolved over all conversations
• unresolved over all conversations, and
• conversations that have been resolved right away (as defined as ‘One and Done’)

100% customizable

Every business has its particularities. Taking this into account, we’ve made it possible for you to customize your Analytics pages depending on what exactly you need!

All the statistics you need

We provide you with nearly 20 types of statistics for you to combine in order to define your own KPIs!

The type of graphs you prefer

You can chose between the graphs that best suit you: lines, bars, or pies!

The period of time of your choice

No limitations…that’s the rule!

Yesterday, the last seven days, the past month, or whatever time period you need. Once again, you’re in total command!

Customizable views

You check your statistics often? Save customizable views in order to always find the statistics you prefer!

Discover the Analytics page!

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