Customer satisfaction is one of the main goals of most business owners. Why? Because customers are responsible for your business’s existence and making them happy has a positive impact on the long-term success of your business.

Moreover, providing timely support to your customers like responding quickly to their questions about your products or business in the sales funnel directs them towards making a buying decision.

Remember some of your customers are busy during working hours and get free time during breaks or after work. Why does this matter? Being available even past the working hours when they need you is key in ensuring customer satisfaction.

Look at this: According to the Salesforce, 75% of consumers reveal that it’s critical to interact with a salesperson when needed.

Here’s how you can provide a 24/7 online support to your customers:

Being Flexible in Your Communication

With the help of live messaging apps like Slaask, you can communicate with customers from everywhere such as your office, couch and while doing your daily run. These apps are convenient and can be installed on various devices like desktops, mobile phones and tablets. Thus, your company representatives can engage with your customers whenever and wherever they are.

Best of all, their set-up mimics conversations a customer can have with family or friends making it easy to deal with sensitive customers. Well, here’s a secret: Over 50% of your customers choose texting over phone calls for customer support. Wondering why? Because of its convenience and time saving.

Gathering an International Customer Support Team

You can hire a customer support team which consists of people from various countries, with different time zones. This helps keeping your customer support active 24/7 because, while some are off from the day’s work, other team members are up for a new day’s work.

It’s no wonder that by having a human support team 24/7, a more personal relationship with your customers is built due to the personal interactions. This increases their trust in your business and enhances customer service excellence.

Using Bots

Bots are instant messaging software automated to have a conversation with customers or visitors when the human agent is away. They can have conversations with many people at whatever time of the day and once programmed to treat a customer in a particular way, they will always follow that. Thus, giving you the golden opportunity of dealing with sensitive customers no matter how rough they may be.

As a matter of fact, bots are a perfect mean of ensuring customer satisfaction if you can’t afford service agents 24/7 or when they are away from the keyboard.

From Lead to Happy Customer

Achieving customer service excellence will not only help you win customers but also retain them. Thus, spending less on customer acquisition and increasing on your profit margin. Embrace the available resources that can help you achieve this.

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