With regular customers your business will be able to break even and hopefully make substantial profits. It therefore goes without saying that for your business to be successful you will need to have a fairly good business-customer relationship in place. You can achieve this with the help of a customer service app such as Slaask. By actively using an online customer service application, your business can strategically build a viable relationship with your customers and you can do this in the following ways:

By Rapidly Attending To Customer Requests

An online customer service app gives your business an avenue to interact with your customers directly. Your customer support and sales team can attend to the requests of customers using various tools under this new technology, such as; direct messaging, private customer groups and one-on-one messaging. When the needs of your customers are attended to promptly, you build trust and you can be sure of repeat sales.

Hands-on Response To Complaints And Suggestions

With a fully integrated customer service app, your business has its very own online complaint and suggestion box, where disgruntled customers can be attended to by your sales and customer support team in a quick and direct manner, rather than having your customers fill-out a traditional online complaint box that may not be responded to in good time. This can save you loads of money, while you gain loyal customers in the process, as customers are dealt with directly by your staff and not by a robot and FAQs.

Direct Interaction With Specific Customers

You can build a good customer relationship by profiling your customers using an online customer service app. Each specific group of customers can be interacted with in real-time through the creation of topic organized group chats, as well as private groups. You can get to know their needs and come up with different ideas for customer service week that will help to improve your relationship with them.

A Good Resource For Customers To Track Their Orders

With an customer service app you have a viable tool to boost your relationship with your customers, as they can track their purchase orders in real-time, reschedule the place of delivery and even interact with respective salesmen in an easy, stress-free fashion without the usual bottlenecks experienced with other means of communication; you will be able to build a good relationship with them and retain their loyalty.

Creating A Customer Service Week

With a customer service app you can implement various ideas for customer service week, you can dedicate an entire week designed specifically for your sales team to openly interact with your customers in order to thrash out both minor and severe issues with them in a respectful and helpful manner. This way your customer relationship is enhanced, as you build trust, loyalty and continued patronage that will boost the growth of your business.

Your relationship with your customers can make or break your business, so you should use every tool available to you to ensure that your customers are satisfied with not only the products and services that you offer, but also with your response to their complaints, requests and suggestions. By using an online customer service app such as Slaask, you have an open source customer relationship management system that will help you build a professional and cordial relationship with your customers and ensure their loyalty and patronage in the future.

Try Slaask for your customer success!

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